FAQS

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

What payment methods can I use?
You can use all the major credit cards.

What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. 
 

How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

What are the delivery charges?
 Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.